IVR stands for Interactive voice response. It is a technology that enables callers to interact with a computer-operated phone system that uses voice recognition and DTMF tones input via a keypad.In simple words, an IVR system plays a pre-recorded voice that prompts individuals to give their responses by pressing numbers on the mobile keypad to choose an option.
Customer reaches out on the business phone number provided by your website. They hear a greeting with pre-recorded message with further prompts them to input certain numbers via their keypad to receive corresponding outcome. Once the desired IVR is dialed by the customer, the process of fetching data takes place and the required information is relayed back to the caller.
Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.
Agents can conveniently track live calls, view real-time call logs, statistics, and monitor performance through our intuitive live call dashboard.
Easily manage complex call routing with our IVR solutions, featuring customizable multi-level configurations and intuitive call flows for optimal efficiency.
Efficiently direct callers to the appropriate department and agent, reducing long call queues and enhancing customer satisfaction.
Never miss a customer call; real-time SMS and email notifications ensure you stay informed of every missed opportunity.
Designing a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace.
With Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects.
With Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible.
An Interactive Voice Response System seamlessly integrates an enterprise's brand image during customer interactions.
With the Interactive Voice Response System, enterprises can proficiently address customer needs, fostering professionalism in customer interactions.
Customers have the flexibility to select their preferred language for a comfortable interaction, ensuring seamless communication.
IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings.
Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post.
